Privacy Policy
This Privacy Policy explains what personal information Seven Rivers Tech LLC ("Caracas Dream," "we," "us") collects when you use caracasdream.ai (the "Service"), how we use it, who we share it with, and your choices. We are the business responsible for your information (the "controller").
Short version: we collect what we need to run an adult AI chat service, we keep your chats private, we do not sell your personal information, and you can ask us to delete your data at any time.
1. What we collect
- Account details: your email address, name or username, and login identifiers. These come from our login provider, including if you sign in with a social or other account.
- Age confirmation: that you confirmed you are 18 or older, and, where the law requires age verification, a pass or fail result from a verification provider. We do not receive or keep your ID document or selfie.
- Your chats and creations: messages you send, the AI's replies, voice messages, prompts, characters and settings you create, and the images and videos generated for you. Because this is an adult service, this content may reveal your sexual interests. We treat it as sensitive and use it only to provide and protect the Service.
- Purchase details: what you bought, when, the amount, and a transaction reference. Our payment processor handles your card. We do not receive or store your full card number.
- Device and usage data: IP address, browser and device type, pages viewed, clicks, approximate location (from IP), and similar data, collected through cookies and similar tools (see the Cookie Policy).
- Support messages: anything you send when you contact us, report content, or make a complaint.
2. How we use it
- To create and manage your account and confirm you are an adult.
- To run the Service: generate AI replies, voices, images, and videos, and remember your conversation history and characters.
- To process payments, renewals, refunds, and billing questions.
- To keep the Service safe: detect and block prohibited content, prevent fraud and abuse, and enforce our rules.
- To understand how the Service is used and improve it (analytics).
- To contact you about your account, purchases, and policy changes. We only send marketing emails if you agree, and you can unsubscribe at any time.
- To follow the law, respond to valid legal requests, and protect our rights.
If you are in the EEA or UK, our legal bases are: performing our contract with you (running the Service and billing), your consent (analytics cookies, marketing, and processing sensitive data in your chats, which you give by using the adult features), our legitimate interests (security, fraud prevention, and improving the Service), and legal obligations. You can withdraw consent at any time.
3. Who we share it with
We do not sell your personal information, and we do not share it for targeted advertising. We share it only with:
- Service providers who work for us: our authentication provider (sign-in), our database and storage providers (database and storage), our payment processor (payments), third-party AI model providers (to generate text, voice, images, and video), email and hosting providers, and age verification providers where required. They may only use your data to provide their service to us.
- AI model providers receive the messages and context needed to generate a reply or image. We send only what is needed for that request.
- Analytics providers: analytics tools that help us see how people use the site. These tools can record how you move, scroll, and click on pages. We set it up to hide text you type. These tools only run if you allow analytics cookies where consent is required.
- Authorities: when the law requires it, to respond to valid legal requests, or to protect someone's safety. We report child sexual abuse material to the National Center for Missing & Exploited Children (NCMEC) and law enforcement.
- A buyer or successor if our business is sold, merged, or reorganized. They must keep protecting your information under this policy.
4. How long we keep it
- Account data, chats, and creations: while your account is open. If you delete your account, we delete this data within 30 days, and from backups within 90 days.
- Purchase records: as long as tax, accounting, and payment network rules require (usually up to 7 years).
- Records about content removed for safety reasons, or about rule violations: as long as needed to enforce our rules and the law.
5. Your choices and rights
- Access, correct, download, or delete your data. You can delete your account in your account settings or by emailing us.
- Turn off analytics cookies in the cookie settings link in the footer.
- Unsubscribe from marketing emails with the link in any email.
- Depending on where you live (for example California and other US states, the EEA, or the UK), you may also have the right to limit use of sensitive information, object to or restrict processing, and complain to your local data protection authority. We will not treat you differently for using your rights.
- We treat a Global Privacy Control (GPC) browser signal as a request to opt out of non-essential cookies.
To make a request, email support@caracasdream.ai from your account email with the subject "Privacy Request." We may need to confirm your identity. We will reply within 30 days (or 45 days where US state law allows, with notice).
6. Security
We use encryption in transit (HTTPS), access controls, and trusted providers to protect your data. No system is perfectly secure. If a breach affects you, we will tell you as the law requires. Keep your login details private.
7. Where your data is processed
We are based in the United States and our providers may process data in the US and other countries. If you are outside the US, your data will be transferred to the US. Where required, we use legal safeguards such as standard contractual clauses.
8. Children
The Service is only for adults 18 and older. We do not knowingly collect information from anyone under 18. If we learn that a minor has an account, we close it and delete their data, except what we must keep to report abuse. If you think a minor is using the Service, email support@caracasdream.ai.
9. Changes
We will post any changes here with a new "Last updated" date, and tell you by email or in the Service if the changes are important.
10. Contact
Seven Rivers Tech LLC, 1209 Mountain Road Pl NE, Suite #13533, Albuquerque, NM 87110. Email: support@caracasdream.ai.